I contacted Richard about a leak in my roof on a Sunday, and he showed up promptly on Monday to assess my roof. We received his estimate that same night and his crew showed up at 7am on a Thursday the following week to begin work.Upon removing the shingles from the roof, Richard informed me that the decking and rafters were not laid correctly, and gave me the option to redo them all correctly or just replace the new shingles over the improperly laid decking and rafters. I told him to redo them all correctly.The crew set off to completely rebuild that part of my roof while Richard came back periodically throughout the day to check on the work.All the work was completed by 5pm that same day, and Richard sent me photos of the completed roof from different angles, the chimney flashing as well as photos of the decking and rafters before they laid the shingles.The new roof looks well done and the crew also cleaned up very nicely. Richard and his team were very professional, and everything was explained very clearly to me. If I didn’t understand anything, Richard would show it to me.I am very satisfied with the new roof and my interaction with Richard and his team.
Response from the owner: We’re happy to get this installed correctly for you. Thank you so much for taking the time to leave us a review.